CONTACT US
At NeonsignStudio, we value our customers and are here to provide the best shopping experience possible.
If you have any questions, need support, or just want to share feedback, we’re happy to hear from you! Our dedicated customer service team is ready to assist you.
How Can We Help You?
Order Inquiries: If you have questions about your order status, shipping details, or need to make changes, feel free to reach out.
Product Information: Have questions about compatibility, features, or technical specifications of our products? We’re here to help!
Returns & Exchanges: If you need assistance with a return or exchange, we’re happy to guide you through the process.
General Feedback or Suggestions: We love hearing from our customers! If you have ideas on how we can improve, don’t hesitate to let us know.
Frequently Asked Question!
We accept various payment methods including credit and debit cards (Visa y MasterCard), PayPal, BTC, and Bank Transfer. We also offer secure payment options to ensure your transactions are safe and easy.
Shipping times depend on your location and the shipping method you choose at checkout. Typically, domestic orders take between 3-5 business days, while international orders may take up to 7-10 business days. You will receive tracking information once your order is shipped.
Yes! Once your order has been shipped, you will receive an email with a tracking number and a link to the tracking page. You can track the status of your order at any time.
Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on your location. You can see the exact cost at checkout before confirming your order.
Orders can be canceled within 24 hours of purchase. If you wish to cancel your order, please contact our customer service team as soon as possible. Once your order is processed or shipped, we won’t be able to cancel it.
We are sorry to hear that your product arrived damaged or defective. Please contact our customer service team immediately with your order number and pictures of the damage. We will work with you to resolve the issue by either providing a replacement or issuing a refund.
If you can’t find a specific product, feel free to contact us! We’re always updating our product catalog, and we may be able to help you find the item you’re looking for. You can also sign up for product notifications to be alerted when it becomes available.
